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MaxFashions
Shipping
3
When will I receive my order?
What if I'm not at home when my order arrives?
Will I be charged for delivery?
My Account
7
How do I create an account?
How do I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 7 articles
Orders
7
How do I order products from MaxFashion.com?
Can I place an order over the phone?
Can I place an order without opening an account?
Can I add products from Lifestyle, Max and Home Centre to my basket and place a single order?
Can I place an order for a product that is out of stock?
See all 7 articles
Payments
22
What payment methods do you accept?
Is it safe to shop online with my Debit or Credit Card?
Can you transfer the amount in My Credit balance to my bank account?
What is a wallet?
How do I pay using Wallets?
See all 22 articles
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kind of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 9 articles
Tracking and Delivery
7
When will I receive my order?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?
See all 7 articles
Returns Process
9
How do I return my products?
Can I return my MaxFashion.com purchases to a store?
When will you pick up the products I want to return?
I just returned my products. When will I receive my refund?
I just cancelled my order. When will I receive my refund?
See all 9 articles
Returns Policy
30
What is your policy on returns?
What is your policy on cancellations?
Will you accept a return if I've discarded the outer packaging?
Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?
See all 30 articles
Click & Collect
17
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
See all 17 articles
Gift Card
15
Where can I redeem my gift card?
How I can check my card balance?
What can I do in case I lose my Gift Card?
How many Gift Cards I can redeem on same transaction?
Can I redeem the value of the Gift Card in part?
See all 15 articles
Other Information
10
Are the prices on your website different from the prices in-store?
What are security tags and why do I have to remove them?
Do you run offers and promotions online?
How do I locate the store nearest to me?
Where can I get information about the Landmark Group?
See all 10 articles
Landmark Rewards
23
What is Landmark Rewards?
How do I join Landmark Rewards?
I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my online purchases at MaxFashion.com?
Do I have to pay anything to join Landmark Rewards?
I just made a purchase but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?
See all 23 articles
In-Store
4
Can I redeem store credit, eVouchers or Gift Cards online?
How can I exchange a product?
I'd like to associate with Max. Who should I contact?
I need more information about the Landmark Rewards loyalty programme. What should I do?
Most popular questions
What if I'm not at home when my order arrives?
How do I change my email address?
How do I cancel an order?
When will I receive my order?
How do I return my products?
I just returned my products. When will I receive my refund?
What is your policy on returns?
Can I exchange my purchase for another product?
If I have used a promo code to place my order, how is my refund calculated?