Help Center
Search results
Solution home
MaxFashions
Shipping
10
When will I receive my order?
What if I'm not at home when my order arrives?
Will I be charged for delivery?
How do I track my order via My Account?
Will all the products be shipped out together?
See all 10 articles
My Account
7
How do I create an account?
How do I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
See all 7 articles
Orders
8
How do I order products from MaxFashion.com?
Can I place an order over the phone?
Can I place an order without opening an account?
Can I place an order for a product that is out of stock?
How do I cancel an order?
See all 8 articles
Payments
20
What payment methods do you accept?
Is it safe to shop online with my Debit or Credit Card?
Can you transfer the amount in My Credit balance to my bank account?
What is a wallet?
How do I pay using Wallets?
See all 20 articles
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kind of payment methods does Buy Now support?
What products can I buy with Buy Now?
See all 9 articles
Tracking and Delivery
7
When will I receive my order?
Will I receive all my product together?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
See all 7 articles
Returns Process
8
How do I return my products?
Can I return my MaxFashion.com purchases to a store?
When will you pick up the products I want to return?
Will you pick up the product from a different address?
How do I get a refund if I paid for the order by cash?
See all 8 articles
Returns Policy
16
What is your policy on returns?
Will you accept a return if I've discarded the outer packaging?
Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?
Can I exchange my purchase for another product bought online?
See all 16 articles
Click & Collect
16
How does Click & Collect work?
How do I place an order for Click & Collect?
How much does it cost to avail the click and collect service
When will I be able to collect my order from the store?
Which store will my order go to?
See all 16 articles
Gift Card
8
Where can I redeem my gift card?
How I can check my card balance?
HOW TO REDEEM
How will the amount be refunded for the returned items, which were paid for with a Gift Card?
My Offline (store) Physical Gift Card is damaged/defaced. What do I do?
See all 8 articles
Other Information
8
Do I need a separate sign-in username and password for each brand site?
Will I have to pay separate shipping charges for each brand?
Can I still use My Credit to shop any brand?
Where can I get information about the Landmark Group?
How do I locate the store nearest to me?
See all 8 articles
Landmark Rewards
23
What is Landmark Rewards?
How do I join Landmark Rewards?
I'm an existing Landmark Rewards member. How can I earn Landmark Rewards points on my online purchases at MaxFashion.com?
Do I have to pay anything to join Landmark Rewards?
I just made a purchase but I haven’t linked my Landmark Rewards account. Can I still earn points for that purchase?
See all 23 articles
In-Store
4
Can I redeem store credit online?
How can I exchange a product?
I'd like to associate with Max. Who should I contact?
I need more information about the Landmark Rewards loyalty program. What should I do?
Most popular questions
What if I'm not at home when my order arrives?
How do I change my email address?
How do I cancel an order?
When will I receive my order?
How do I return my products?
I just returned my products. When will I receive my refund?
What is your policy on returns?
If I have used a promo code to place my order, how is my refund calculated?