You can return your products in two easy ways.
Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account.
Return to Store
- Wrap your products and make sure the tags are intact and bring them along with your invoice to any Max store, where an authorized staff member will take your package.
- After we check the product/s, we'll initiate the refund. If you’ve paid by cash, you can ask for a cash refund or a refund to your Max Mycredit account. If you’ve paid by card/ wallet, you will receive the refund to your source account/wallet.