You can return your products in two easy ways.

Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request.
  2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
  3. We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account.

Return to Store

  1. Wrap your products and make sure the tags are intact and bring them along with your invoice to any Max store, where an authorized staff member will take your package.
  2. After we check the product/s, we'll initiate the refund. If you’ve paid by cash, you can ask for a cash refund or a refund to your Max Mycredit account. If you’ve paid by card/ wallet, you will receive the refund to your source account/wallet.