Returns Policy
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What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept:
- Lingerie, undergarments, swimwear, and socks.
- Fragrances, toiletries, cosmetics, beauty, and skincare products.
- Watches, sunglasses, fashion jewelry and handbags.
Please return your items in their original packaging, within 30 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.
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Will you accept a return if I've discarded the outer packaging?
Yes, please wrap the returned products before handing them over to our courier partner, provided it includes all the tags, accessories, promotional gifts and warranty cards that came with your order.
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Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
Yes, you can.
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What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?
If you want to return part of such an order, you can place the return request for those items online or return to store.
Once we receive the product/s, we will issue a refund with amount equivalent to the products returned to MyCredit or Credit Card/Bank Account, or Wallet.
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Can I exchange my purchase for another product bought online?
No, we do not have an exchange option, but you’ll be able to return products online or to a Max store and use your refund to buy a new product right away.
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If I pay for my order by Debit/Credit Card or wallet , how long will it take to process my refund?
If you return your products by placing an online return request, here’s how it works:
- We’ll then take 2 business days to initiate the refund.
- Your bank or card may take a further 2 to 7 business days to process the transaction.
If you’ve returned your products to one of our stores, we’ll initiate your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.
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I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?
Yes, only when you Return to store. If you pay by cash and then return a product to a Max store, we'll give you a cash refund.
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I paid for my order with Gift Card. Can I return the products and get a cash refund?
No, we do not give cash refund for Gift card. You'll receive a refund for the same amount to MyCredit in your Maxfashion account. You can then use your MyCredit balance to shop any of our brands online.
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What is My Credit?
Mycredit is a virtual wallet which can be used to make payments and shop online. You can use your Mycredit for quick purchases and easy refunds.
If you pay for a product by cash and return it, we’ll refund your amount to MyCredit under Maxfashion Account. You can then use this refund to shop for anything on LifestyleStores.in, MaxFashion.in and HomeCentre.in.
Refunds for products you've shopped with Landmark Rewards points, Gift Cards or vouchers will also go to your MyCredit balance in your Maxfashion account.
You will not be able to use your MyCredit balance to pay your Shipping or Cash on Delivery charges.
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I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
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I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?
We will issue My credit balance for the same value as the Landmark Rewards points you've spent.
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If I have used a promo code to place my order, how is my refund calculated?
Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.
This means that you get back exactly what you paid for the product you’re returning.
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If the order value is still eligible for the promo discount applied even after returning or cancelling a part of the order, how is my refund calculated?
If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a part of the promo discount. Your refund will be issued after deducting the proportionate value of the discount applied on the product that you’re returning or cancelling. This means that you get back exactly what you paid for the product you’re returning.
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If I paid for my order with Landmark Rewards points and then returned it to store, how is my refund processed?
You'll receive a refund to My Credit in your account for the value of the Landmark Rewards points you've spent.
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What should I do if the product delivered by you is damaged or defective?
No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on help.in@maxfashion.com. You must attach images of the product clearly highlighting the damage or defect.
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I have other questions about returns and refunds. Who can I call?
Our Customer Support team is here to answer your questions. Call us on 1800-123-1444.
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