Returns Policy
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What is your policy on returns?
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process.
We do not accept:
- Lingerie, undergarments, swimwear, and socks.
- Watches, sunglasses, fashion jewelry and handbags.
Please return your items in their original packaging, within 15 days of delivery. Double-check that you've included all the tags, accessories, promotional gifts and warranty cards that came with your order.
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Will you accept a return if I've discarded the outer packaging?
Yes, please wrap the returned products before handing them over to our courier partner, provided it includes all the tags, accessories, promotional gifts and warranty cards that came with your order.
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Can I return part of a promotional purchase, where the discount was based on the total cost of my purchase?
Yes, you can.
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What happens if I want to return a product that was part of a Buy 1 Get 1 Offer or a Bundle Promo?
If you want to return part of such an order, you can place the return request for those items online or return to store.
Once we receive all the products, we will issue your refund with amount equivalent to the products returned, to your Credit Card, bank account, PayPal account or wallet as the case may be.
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What if I want to return an order that came with a MaxFashion.com voucher?
Whether you return your order partially or fully, your MaxFashion voucher will be cancelled. You will, however, receive a refund for your return.
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Can I exchange my purchase for another product bought online?
No, we do not have an exchange option, but you’ll be able to return products online or to a Max store and use your refund to buy a new product right away.
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If I pay for my order by Debit/Credit Card or wallet , how long will it take to process my refund?
If you return your products by placing an online return request, here’s how it works:
- We’ll then take 2 business days to initiate the refund.
- Your bank or card may take a further 2 to 7 business days to process the transaction.
If you’ve returned your products to one of our stores, we’ll initiate your refund immediately. Your bank or card may take 2 to 7 business days to process it. Get in touch with them to know more.
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I paid for my order with Cash on Delivery. Can I return the products and get a cash refund?
Yes, only when you Return to store. If you pay by cash and then return a product to a Max store, we'll give you a cash refund.
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I paid for my order with Gift Card. Can I return the products and get a cash refund?
No, we do not give cash refund for Gift card.
If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online.
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What is My Credit?
If you pay for a product by cash and return it, we’ll refund your amount to My Credit under My Account. You can then use this refund to shop for anything on LifestyleStores.com, MaxFashion.com and HomeCentre.com.
Refunds for products you've shopped with Landmark Rewards points, Gift Cards or vouchers will also go to your My Credit balance in your account.
Please note, we’ll only credit your refund to My Credit if you’re a registered user with an online shopping account for any one of our brands. Guest users will receive a Refund Voucher that they can use to shop online. Your Refund voucher will be valid for 180 days on purchases of the same brand.
You will not be able to use your My Credit balance to pay your Shipping or Cash on Delivery charges.
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I paid for an order using My Credit balance and then cancelled the order. What happens to my balance?
Your amount will once again be refunded to My Credit and your My Credit balance will be updated in your account.
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I paid for an order using only Landmark Rewards points and then cancelled the order. How is my refund processed?
We will issue My credit balance for the same value as the Landmark Rewards points you've spent.
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I paid for part of my order using My Credit balance or a Refund Voucher and requested to pay the balance using Cash on Delivery. I cancelled the order before it arrived. How will my refund be processed?
If you're a registered user, that is, if you've created an online shopping account with us, you'll receive a refund for the same amount to My Credit in your account. You can then use your My Credit balance to shop any of our brands online.
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I paid for part of my order using my Credit Balance or a Refund Voucher and the rest with a Debit or Credit Card, and then cancelled the order before it was dispatched. How is my refund processed?
We'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a new Refund Voucher for the same value as your existing voucher, valid for 180 days from the date of issue.
The rest of your payment will be refunded to your card, bank account, wallet or PayPal account, depending on your payment method.
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I paid for part of my order using my Credit Balance or a Refund Voucher and the rest with a Debit or Credit Card, and then cancelled the order before it was dispatched. How is my refund processed?
We'll credit back the balance you spent to My Credit in your account. If you're a guest user, we'll issue a new Refund Voucher for the same value as your existing voucher, valid for 180 days from the date of issue.
The rest of your payment will be refunded to your card, bank account, wallet or PayPal account, depending on your payment method.
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I paid for an order using a Credit Note and a Debit or Credit Card, but I want to return a part of my order. How is my refund processed?
While processing a refund in these cases, we consider the proportionate value of the Refund voucher (or Landmark Rewards points if you've shopped with them) in relation to all the products in the order and their total product value. If you want to cancel or return a part of your order, we will issue a new voucher or a refund to My Credit (if you’re a registered user), for the proportionate value of the voucher or Landmark Rewards points. The rest of the amount will be refunded to your Debit or Credit Card, bank account or wallet, as the case may be.
For example, consider an order with three products worth Rs.500 each, having a total value of Rs.1500. The order was partly paid for by using a Refund voucher or Landmark Rewards points worth Rs.300 and the rest of the amount was paid for using any online payment method such as Debit or Credit Card, NetBanking or Wallets. If you return one product, you will receive a new Refund voucher (or My Credit balance if you’re a registered user) for Rs.100, which is equivalent to the Refund voucher or Landmark Rewards points in proportion to the order value, and the remaining Rs.400 will be refunded to your Debit Card, Credit Card, bank account or wallet.
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If I have used a promo code to place my order, how is my refund calculated?
Your refund will be issued after deducting the proportionate value of the discount applied using promo code on the product that you’re returning or cancelling.
This means that you get back exactly what you paid for the product you’re returning.
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If the order value is still eligible for the promo discount applied even after returning or cancelling a part of the order, how is my refund calculated?
If the order value does not drop below the specified amount even after returning or cancelling a part of your order, you’ll still be eligible for a part of the promo discount. Your refund will be issued after deducting the proportionate value of the discount applied on the product that you’re returning or cancelling. This means that you get back exactly what you paid for the product you’re returning.
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If I return a product to store, can I receive my refund partly in cash, and the remaining as a Refund voucher?
No, we're sorry, you will not be able to split your refund in any way.
If you've paid by cash, you can opt for either a cash refund or a refund to My Credit in your account.
If you've paid by card, you'll receive a refund to your card.
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Where can I spend my Refund Voucher?
Refund vouchers are issued when you return a product, usually one that you’ve paid for by Cash on Delivery. You can also opt for a Refund voucher when you return a product to a store, whatever your payment method.
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If I return a product that I bought with a Refund voucher to a store, how is my refund processed?
We'll first check your products. Once that's done, you can opt either for a new Refund voucher, cash refund or a refund to My Credit in your account.
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If I buy a product partly with cash and partly with a Refund voucher, and then return it to store, how is my refund calculated?
For your cash payment, you will receive a cash refund. The amount that you've paid using a Refund voucher will be refunded to you as a fresh Refund voucher or My Credit balance.
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I bought a product by paying Cash on Delivery and returned it to store in exchange for a Refund voucher, which I then spent on new purchases. If I return these new products I bought to a store, can I receive a cash refund?
No, we're sorry, we offer cash refunds only when you return a product bought by Cash on Delivery, to a store. Since your second purchase was made with a Refund voucher, it is no longer eligible for a cash refund on return.
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If I paid for my order with Landmark Rewards points and then returned it to store, how is my refund processed?
You'll receive a refund to My Credit in your account for the value of the Landmark Rewards points you've spent.
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What should I do if the product delivered by you is damaged or defective?
No worries. Please report the defective or damaged products to our Customer Support team within 24 hours of delivery via email on help.in@maxfashion.com. You must attach images of the product clearly highlighting the damage or defect.
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I have other questions about returns and refunds. Who can I call?
Our Customer Support team is here to answer your questions. Call us on 1800-123-1444.
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