Click & Collect

How does Click & Collect work?
Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on our website, select one of our participating stores in India as your pick-up point, and collect it at your convenience.
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Do I get any additional benefit by placing a Click & Collect order?
Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. Simply ask the Click & Collect Store Executive for your discount voucher as you collect your order.
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How do I place an order for Click & Collect?
Here’s what you need to do to place a Click & Collect order:
Find the products you want to buy by searching for them or by browsing our catalogue.
Add these products to your basket with the 'Add to Basket' button.
Click the mini-basket icon on the screen and hit the 'Checkout Now' button.
Choose the store you would like to collect from using the drop-down list or select it on the map.
Enter your payment information and click the 'Continue' button.
Review and pay for your order using the 'Place Your Order' button.
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How much does it cost and when will I be able to collect?
Click & Collect is free from your chosen store.
Orders placed before 1:00 PM from Monday to Saturday can be collected from your chosen pick-up store in 1-4 business days after 4: 00 AM. The exact number of days it will take to arrive at your pick-up store will depend on its location:
Andhra Pradesh: 2-4 days
Bihar: 3 days
Chandigarh: 3 days
Chattisgarh: 3 days
Delhi: 2 days
Goa: 3 days
Gujarat: 3 days
Haryana: 2 days
Jharkhand: 3 days
Karnataka: 1-3 days
Madhya Pradesh: 3-4 days
Maharashtra: 2-3 days
Orissa: 4 days
Pondicherry: 3 days
Punjab: 3 days
Rajasthan: 3 days
Tamil Nadu: 2-3 days
Telengana: 3 days
Uttar Pradesh: 2-4 days
Uttaranchal: 4 days
West Bengal: 2-3 days
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Which store will my order go to?
When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.
The name of your chosen store will appear in your email confirmation.
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Can I choose any store?
It depends on the products in your basket. Here’s how it works:
• If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand.
• If the products in the basket belong to Lifestyle, then both Lifestyle stores and combined Lifestyle and Home Centre stores will be offered as collection stores.
During checkout you will only see the stores which have Click & Collect available.
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Can I change my chosen store after I placed an order using Click & Collect?
Unfortunately, you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, your order will automatically cancel post 14 Days locking period.
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How can I pay for my Click & Collect order?
Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Debit or Credit card, NetBanking, Wallets, Credit Notes, vouchers or Landmark Rewards points.
Cash on Delivery orders are excluded from Click & Collect.
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Can I cancel my order?
You can cancel your order in the following ways:
- Go to ‘My Account’ on our website to initiate cancellation yourself.
- Call us on 1800-123-1444 and we'll help you cancel your order.
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How will I know when my Click & Collect order is ready?
We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.
We will also send you an SMS when your order is ready for collection.
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What do I need to bring to collect my order?
You need to bring the following with you to collect your order:
1. Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet.
2. Identification. This should be either:
- Valid Aadhar Card or Pan Card.
- Valid driver's license or passport featuring a current photograph.
- Any other valid government-issued ID card.
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Can someone else collect on my behalf?
Yes, that’s not a problem. However, they will need to bring:
1. The confirmation email, the text message or the order confirmation in their Apple Wallet.
2. Identification. This should be either:
- Valid Aadhar Card or Pan Card.
- Valid driver's license or passport featuring a current photograph.
- Any other valid government-issued ID card.
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How long will you hold my order?
We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund.
If you've paid by card, wallet or NetBanking, your card issuer, bank account or wallet service may take an additional 2-7 days to process the transaction.
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What time shall I pick up my order?
Once you get your SMS and email confirmation, you can head to your chosen store anytime after 4:00 PM to pick up your order. It might take 1-4 business days for your order to reach our store, depending on its location. Please check the opening times of your chosen store as they may vary.
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Where do I pick-up my order in store?
Each store has a dedicated area for collections and has signs which direct you to the collection point.
Alternatively, any of our staff will be happy to point you in the right direction.
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I haven’t received an email or SMS to confirm my order has arrived, what do I do?
If you haven't received an email or SMS, please contact us between 10:00 AM and 10:00 PM, 7 days a week.
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How can I return my Click & Collect order?
You can return your products in two easy ways.
Request a return online
1. Go to Order History in My Account, select the products you want to return and place a return request.
2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
3. We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Refund voucher.
 
Return to Store
1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store, where an authorized staff member will take your package.
2. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, or a refund to My Credit in your account if you're a registered user. If you’ve paid by card/ wallet, you can receive a refund to your card/ wallet.
 
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