Click & Collect
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How does Click & Collect work?
Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on our website, select one of our participating stores in India as your pick-up point, and collect it at your convenience.
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How do I place an order for Click & Collect?
Here’s what you need to do to place a Click & Collect order:
Find the products you want to buy by searching for them or by browsing our catalogue.
Add these products to your basket with the 'Add to Basket' button.
Click the mini-basket icon on the screen and hit the 'Checkout Now' button.
Choose the store you would like to collect from using the drop-down list or select it on the map.
Enter your payment information and click the 'Continue' button.
Review and pay for your order using the 'Place Your Order' button.
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How much does it cost to avail the click and collect service
Click & Collect service is complete free of charge.
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When will I be able to collect my order from the store?
Once the order is delivered to the store, you will be notified via SMS & email to visit the store and collect the product.
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Which store will my order go to?
When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.
The name of your chosen store will appear in your email confirmation.
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Can I change my chosen store after I placed an order using Click & Collect?
Unfortunately, you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, your order will automatically cancel post 14 Days locking period.
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How can I pay for my Click & Collect order?
Click & collect is a pre-paid service. You can place your order using a Debit or Credit card, NetBanking, Wallets, My credit, Refund vouchers, Online Gift cards or Landmark Rewards points.
Cash on Delivery payment option are excluded for Click & Collect orders.
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Can I cancel my order?
You can cancel your order in the following ways:
- Go to ‘My Account’ on our website/App to initiate cancellation.
If your order has already been dispatched, then please call us on 1800-123-1444 and we will assist you in this regard.
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How will I know when my Click & Collect order is ready?
We'll send you an email as well as a SMS when your order is ready for pick up, confirming your chosen store and all of the details needed to make your collection a smooth process.
We will also send you an SMS when your order is ready for collection.
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What do I need to bring to collect my order?
You need to bring the following with you to collect your order:
Your confirmation email or the text message you receive for the order confirmation along with either of the following Identity proof.
- Valid Aadhar Card or Pan Card.
- Valid driver's license or passport featuring a current photograph.
- Any other valid government-issued ID card.
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Can someone else collect on my behalf?
Yes, that’s not a problem. However, they will need to bring:
The confirmation email or the text message you receive for the order confirmation along with either of the following Identity proof.
- Valid Aadhar Card or Pan Card.
- Valid driver's license or passport featuring a current photograph.
- Any other valid government-issued ID card.
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How long will you hold my order?
We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund.
If you've paid by card, wallet or NetBanking, your card issuer, bank account or wallet service may take an additional 2-7 days to process the transaction.
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What time shall I pick up my order?
Once you get your SMS and email confirmation, you can visit to your chosen store as per the store opening timings. Please check the opening times of your chosen store by clicking on the <Link>.
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Where do I pick-up my order in store?
Each store has a dedicated area for collections and has signs which direct you to the collection point.
Alternatively, any of our staff will be happy to point you in the right direction.
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I haven’t received an email or SMS to confirm my order has arrived, what do I do?
If you haven't received an email or SMS, please contact us between 10:00 AM and 10:00 PM, 7 days a week.
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How can I return my Click & Collect order?
You can return your products in two easy ways.
Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgment receipt.
- We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Refund voucher.
Return to Store
- Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store, where an authorized staff member will take your package.
- After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, or a refund to My Credit in your account if you're a registered user. If you’ve paid by card/ wallet, you can receive a refund to your card/ wallet.
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