If you've paid for your order by cash, here’s how it works:

- Online returns: you’ll receive a refund to My Credit in your account if you're a registered user, or a Refund Voucher if you're a guest user. To get refund in your bank account, you need to fill in your bank details on the form emailed to you, when you raise the return request. It will then take us an additional 3 business days to transfer the amount to your bank account.

- Return to store: you can opt either for a cash refund or a refund to My Credit in your account.

My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.