Orders

  • How do I order products from MaxFashion.com?

    Easy!

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket’ button or buy them right away with the Buy Now button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Enter your shipping information and payment information and complete the order by hitting ‘Pay Now’ for electronic payment options or ‘Place your order’ for Cash on Delivery.

    That’s it! You’re all done.

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  • Can I place an order over the phone?

    Yes. You can download our MaxFashion app and place an order.

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  • Can I place an order without opening an account?

    No, you will have to create an account to place orders with MaxFashion.

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  • Can I place an order for a product that is out of stock?

    We regularly update our product range with new items, but every once in a while you may miss out on something. Enter your email address in the Notify Me box next to the product, and you'll be the first to know when it's back in stock.

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  • How do I cancel an order?

    It’s easy. Here’s what you need to do:

    If you’ve signed in to your account:

    1. Go to the Order Details page in your My Account section.
    2. Click on the order from which you want to cancel products.
    3. Select the specific products you wish to cancel.
    4. If the order is still not dispatched, you can click ‘Cancel selected items’.

    That’s it! You’re done.

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  • Can I cancel an order once it is dispatched?

    If your order has already been dispatched, you can reach out to our contact center team and we will initiate the cancellation

    If your order is already out for delivery to your delivery address, then wait for it to arrive at your doorstep and refuse to accept the delivery.

    For Click & Collect orders, if your products have already been dispatched, they will be held at the store for 14 days, after which your return and refund will be initiated.

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  • I was disconnected from the Internet while my order was being processed. How do I complete my order?

    That sounds terrible. Fortunately, if a Thank You screen hasn't been displayed, it means your order hasn't been processed. Restart the process and try again.

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  • What if the amount got debited from my side but I did not receive an Order ID?

    We ensure that an Order ID is confirmed only once our bank receives the payment from your bank. Sometimes, due to unforeseen reasons, the amount might be debited from your side but wouldn't have been received by us yet. If your payment is debited from your account after a payment failure, your bank or card may take 2 to 7 business days to process it and such orders will not be processed.

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