Click & Collect

  • How does Click & Collect work?

    Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select one of our participating stores in India as your pick-up point, and collect it at your convenience.

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  • Do I get any additional benefit by placing a Click & Collect order?

    Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. Simply ask the Click & Collect Store Executive for your discount voucher as you collect your order.

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  • How do I place an order for Click & Collect?

    Here’s what you need to do to place a Click & Collect order:

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket' button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Choose the store you would like to collect from using the drop down list or select it on the map.
    5. Enter your payment information and click the 'Continue' button.
    6. Review and pay for your order using the 'Place Your Order' button.

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  • How much does it cost and when will I be able to collect?

    Click & Collect is free from your chosen store.

    Orders placed before 1:00 PM from Monday to Saturday can be collected from your chosen pick-up store in 1-4 business days after 4: 00 AM. The exact number of days it will take to arrive at your pick-up store will depend on its location:

    Andhra Pradesh: 2-4 days
    Bihar: 3 days
    Chandigarh: 3 days
    Chattisgarh: 3 days
    Delhi: 2 days
    Goa: 3 days
    Gujarat: 3 days
    Haryana: 2 days
    Jharkhand: 3 days
    Karnataka: 1-3 days
    Madhya Pradesh: 3-4 days
    Maharashtra: 2-3 days
    Orissa: 4 days
    Pondicherry: 3 days
    Punjab: 3 days
    Rajasthan: 3 days
    Tamil Nadu: 2-3 days
    Telengana: 3 days
    Uttar Pradesh: 2-4 days
    Uttaranchal: 4 days
    West Bengal: 2-3 days

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  • Which store will my order go to?

    When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

    The name of your chosen store will appear in your email confirmation.

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  • Can I choose any store?

    It depends on the products in your basket. Here’s how it works:

    • If all the products in the basket are from the same brand, then the pick-up options will be the stores from that brand.
    • If the products in the basket belong to Lifestyle, then both Lifestyle stores and combined Lifestyle and Home Centre stores will be offered as collection stores.

    During checkout you will only see the stores which have Click & Collect available.

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  • Can I change my chosen store after I placed an order using Click & Collect?

    Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

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  • How can I pay for my Click & Collect order?

    Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Debit or Credit card, NetBanking, Wallets, Credit Notes, vouchers or Landmark Rewards points.

    Cash on Delivery orders are excluded from Click & Collect.

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  • Can I cancel my order?

    You can cancel your order in the following ways:

    - Go to ‘My Account’ on our website to initiate cancellation yourself.

    - Call us on 1800-123-1444 and we'll help you cancel your order.

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  • How will I know when my Click & Collect order is ready?

    We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

    We will also send you an SMS when your order is ready for collection.

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  • What do I need to bring to collect my order?

    You need to bring the following with you to collect your order:

    1. Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet.
    2. Identification. This should be either:

    - Valid Aadhar Card or Pan Card.

    - Valid driver's license or passport featuring a current photograph.

    - Any other valid government-issued ID card.

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  • Can someone else collect on my behalf?

    Yes, that’s not a problem. However, they will need to bring:

    1. The confirmation email, the text message or the order confirmation in their Apple Wallet.
    2. Identification. This should be either:

    - Valid Aadhar Card or Pan Card.

    - Valid driver's license or passport featuring a current photograph.

    - Any other valid government-issued ID card.

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  • How long will you hold my order?

    We’ll hold your order in store for 14 days, after which we’ll initiate your returns and process your refund.

    If you've paid by card, wallet or NetBanking, your card issuer, bank account or wallet service may take an additional 2-7 days to process the transaction.

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  • What time shall I pick up my order?

    Once you get your SMS and email confirmation, you can head to your chosen store anytime after 4:00 PM to pick up your order. It might take 1-4 business days for your order to reach our store, depending on its location. Please check the opening times of your chosen store as they may vary.

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  • Where do I pick-up my order in store?

    Each store has a dedicated area for collections and has signs which direct you to the collection point.

    Alternatively, any of our staff will be happy to point you in the right direction.

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  • I haven’t received an email or SMS to confirm my order has arrived, what do I do?

    It will take 1-4 days for your order to the reach the store, depending on its location. Arrival at the store will be as follows:

    Andhra Pradesh: 2-4 days
    Bihar: 3 days
    Chandigarh: 3 days
    Chattisgarh: 3 days
    Delhi: 2 days
    Goa: 3 days
    Gujarat: 3 days
    Haryana: 2 days
    Jharkhand: 3 days
    Karnataka: 1-3 days
    Madhya Pradesh: 3-4 days
    Maharashtra: 2-3 days
    Orissa: 4 days
    Pondicherry: 3 days
    Punjab: 3 days
    Rajasthan: 3 days
    Tamil Nadu: 2-3 days
    Telengana: 3 days
    Uttar Pradesh: 2-4 days
    Uttaranchal: 4 days
    West Bengal: 2-3 days

    If you haven't received an email or SMS even after this time, please call us on 1800-123-1444 between 10:00 AM and 10:00 PM, 7 days a week.

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  • How can I return my Click & Collect order?

    You can return your products in three easy ways.

    Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request.
    2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
    3. We’ll check your returns and credit your refund to your card, bank account or wallet.

    Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. You’ll receive a refund to your card, bank account or wallet, depending on your payment method. You can also opt for a Credit Note.

    Call for a pick-up

    1. Call us at 1800-123-1444 to schedule a pick-up time and location.
    2. Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgement receipt.
    3. We’ll check your returns, and credit your refund to your card, bank account or wallet.

    Please remember, you must include all warranty cards when you return your products.

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