Tracking and Delivery

  • When will I receive my order?

    Orders placed before 3:00 PM from Monday to Saturday will be delivered in two to three business days, and orders placed after 3:00 PM will be delivered in four to five business days.

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  • Can I change my delivery address after I've placed my order?

    We're sorry, but we won't be able to change your delivery address after your order has been placed. You'll need to first cancel your order - either online from your account (if you're a registered user) or by calling us on 1800-123-1444 (if you're a guest user). You can then place a new order with the corrected address.

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  • Can I book a preferred delivery time?

    No, we do not offer this facility at the moment.

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  • Do you deliver to multiple addresses?

    We only deliver to the address specified on the order. If you'd like us to deliver to multiple addresses, send your purchases as separate orders to different addresses. You can store multiple addresses in the My Account section.

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  • I was unavailable each time your delivery partner tried to contact me. Can you ask them to call me again?

    Of course! Call us on 1800-123-1444 and we'll sort it out.

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  • Do I need to show my ID when my order arrives?

    Yes, please keep your valid ID handy to show our delivery partner when they deliver your order.

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  • Can someone else receive the order on my behalf?

    Yes, another person can receive your order on your behalf at the address specified on your order (for example, the receptionist at your office). To do so they must show our delivery partner a valid ID of their own.

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