You can return your products in two easy ways.
Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
- Pack and seal your products and hand them over to our courier partner along with the invoice. They’ll give you an acknowledgment receipt.
- We’ll check your returns and credit your refund to your card, bank account or wallet within 2-7 business days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Refund voucher.
Return to Store
- Wrap your products in their original shipping packaging and bring them along with your invoice to any Max store, where an authorized staff member will take your package.
- After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, or a refund to My Credit in your account if you're a registered user. If you’ve paid by card/ wallet, you can receive a refund to your card/ wallet.